[closed] Imported files are gibberish

Caroline · Post by **Caroline** » Mon Nov 28, 2005 5:46 pm

I've just downloaded a copy of CompareIt to try but the result is a disaster - I have imported two Word files to compare but they don't appear in CompareIt as text but only as long strings of meaningless symbols. What is going wrong?

Post by **grigsoft** » Mon Nov 28, 2005 5:54 pm

Please check that appropriate built-in converter for .doc files is switched ON in Options dialog, Conveters page. It should be ON by default, but I will check this again.

Post by **grigsoft** » Mon Nov 28, 2005 5:55 pm

Also, which version of MS Word are you using?

Guest · Post by **Guest** » Tue Nov 29, 2005 11:34 am

I'm using Office 97 (although I don't know what version of Word the files were created in, as they were sent to me by someone else).

Caroline · Post by **Caroline** » Tue Nov 29, 2005 11:40 am

And I can't find the Convertors page you refer to - there's nothing recognisable on the Option tab, so perhaps you can tell me where I should be looking. Thanks!

Post by **grigsoft** » Tue Nov 29, 2005 12:02 pm

Which Compare It! version are you using? Office files are supported in 3.x only.

Caroline · Post by **Caroline** » Wed Nov 30, 2005 4:44 pm

I'm using the full version of Word 97 that forms part of Microsoft Office 97. Is that a problem?

Post by **grigsoft** » Wed Nov 30, 2005 6:13 pm

What is important is the version of Compare It! itself. Are you using latest 3.x version?

Caroline · Post by **Caroline** » Wed Nov 30, 2005 9:55 pm

I take your point and I've now upgraded to the latest version which has indeed solved the problem. Thanks.